Frequently Asked Questions

Please see the list of questions we often get asked by our guests.

If you don’t see your questions answered here then please don’t hesitate to Contact Us

Directions / Local Transport

How much is a taxi to or from Balally House?
It is €8 to the airport from here or if you get one at the airport they will charge you €12. You can book your own by calling 061 708708 or indeed we can arrange this for you no problem.
Is there a bus stop near by?

Yes there is a main bus stop within a one minute walk. In fact you will see Balally House from the stop. There is one on both sides of the road. The road entering Shannon are the buses coming from either Ennis or Limerick (or Bunratty) and the road leaving Shannon (opposite the Old Lodge Pub) are on the way going to Ennis or Limerick (via Bunratty). So if you are at the airport you can get on either the Ennis or Limerick bus and jump off at the Old Lodge Pub (Shannon Springs) stop, also called the Ballycasey stop. 

Local Facilities

Where can I post my postcards?
There is a post box basically across the road from our house in the first housing estate called Lios na Ri. Just take a right outside our drive, another right then first left then in the estate take the second right and it is on the wall here beside the hairdressers.
What restaurants are nearby?

There is a pub within a minutes walk that does pub grub if you are tired and do not wish to travel far.

The Oakwood Arms Hotel is less than ½ mile walk

There is a very good Indian restaurant in the town centre, 1 mile from here called Bollywood Temple

The shopping centre has plenty of eateries

McDonald’s is only ½ mile from here on the main R471 road

Zest in the shopping centre our customers seem to like best within the area

The Rowanberry Café is in the Craft and Design Centre, only 1km from our house. It is a nice walk to get some lunch or tea and cake

The Bunratty Banquet I would highly recommend. To book call: +353 (0)61 360788

I would personally recommend our favourite, called Gallagher’s Restaurant in Bunratty only 4 km from here. Our guests say the same, it is totally worth it but needs to be booked in advance. Just let me know and I can organise this for you.

Where can I wash my clothes?

Help Yourself washing machine facility at the Texaco petrol station beside the shopping centre. If you drive on the R471 main road into Shannon from our house, go through the first set of traffic lights then take a left turn at the next set of traffic lights and turn at the next right. Here on your left is the petrol station.

Where is the nearest shop?

There is a small but good convenience store only a 3 minute walk from our house called MACE and it is open 7am – 11pm daily.  It sells most things including having an ATM. To walk, turn left out of our gate, walk straight and take second turn to the right down a pedestrian alley way, take next left and up ahead on the left you will see a group of shops including convenience store, pharmacy and a Chinese takeaway.


But if you are looking for a large grocery/clothes shop then the main Sky Court Shopping Centre have plenty. It is only 1 mile from Balally House.

General 9am – 6pm, Dunnes Stores(large grocery and clothes shop) 9am – 7pm, Dealz 9am – 8pm, Lidl (Grocery) 8am – 9pm


Is the website secure?
Our website is secure. The booking engine is protected by beds24 encryption that ensures your credit card details remain secure and confidential
Do you prefer cash or credit card?
We prefer payment to be cash only please. We do have a credit card facility for those that are unable to pay by cash on checkout so that there is no panic.
Where can I find an ATM(bank machine)?
There are plenty of ATMs in all towns in Ireland.  Most take credit cards also.They are located outside or inside banks, on the main street or side streets, in garages(fuel stations), convenience stores or airports. Balally House has an ATM within a 3 minute walk at the local MACE convenience store which is open 7am – 11pm. There are two in the main shopping centre in Shannon only 1 mile away. There is another in the TOPAZ petrol station ½ mile down the road which is open 24 hours.


What are the check in times?
Check in is ideally between 3-6pm but if you would like to arrive earlier or later we will do our best to facilitate this but please let us know in advance.
My flight gets in very late and so I will arrive late is this ok?
This is not a problem due to the fact we are so near the airport but please give us plenty of notice.
My flight leaves very early is this ok?
This is not a problem, you can leave at any time. If it is before 7:30am we can leave a breakfast tray out for you. Please ensure to pay the night before.

House Rules

What is our cancellation policy?

We would appreciate you telling us as soon as possible if you need to cancel your room because we are only a small business and therefore we are holding a specific room for you, we will lose out fully if we can not get the room refilled. If you cancel well in advance you will not be charged but if it is within 48 hours of your arrival date, please note your card will be charged 100% of the room cost. We do not charge your card in advance.

Do you have ground floor rooms?

No all our bedrooms are on the first floor. If you need help with your bags we are only too happy to help.

Can I smoke?

Balally House is a non smoking house. Ireland has a smoking ban in all places of work including restaurants, pubs, hotels etc. If you wish to do so, please go outside, here you can find a sand filled pot to dispose of your cigarettes.

Can I have a cot for my child please?

Yes I can provide a travel cot for you in the room but please ask before you book to ensure it is available. Some rooms are bigger than others so will fit the cot easier, again just ask before you arrive. Sheets will be provided. There is no extra cost for a baby/infant bed.

Can I have an extra bed in the room?

Yes If you ask in advance I can organise a camp bed for one extra person. Some rooms fit this easier than others so please call me before you book. An extra person will be charged €15. This includes their fully cooked breakfast.

I have a food allergy

Please let us know all your food allergies before your arrival to help us be fully stocked to meet your needs. We will do our very best to accommodate you

Traveling from the USA

Tax Refund

There is a scheme, whereby visitors from outside the European Union can purchase goods to take home with them and benefit from a refund of VAT (value added tax) which is a retail tax payable on goods purchased in Ireland.
This can mean a reduction of 17% on the normal purchase price.
There are two VAT refunding agencies in the departures lounge at Shannon Airport:
Fexco Tax Free 07.30 – 15.30 daily and Premier Tax Free 07.30 – 13.30 Mon – Thur / 07.30 – 13.00 Fri – Sun

What is US Pre-Clearance?

What is US Pre-Clearance?
Shannon is the first airport in the world, outside of the Americas, to offer Full US Preclearance facilities to passengers travelling to the USA.
This new upgraded service allows US bound passengers to undertake all immigration, customs and agriculture inspections at Shannon prior to departure, making your arrival in the US easier and faster. Your baggage is checked through to your final destination, without the need for pick up/drop off. & Arriving as a domestic passenger allows for a faster process though the airport.

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